At Stanley 1913, we design our soft goods products with attention to quality, durability, and everyday performance. We are committed to creating products that meet our standards for craftsmanship and reliability. Our warranty program provides support for eligible soft goods products that experience manufacturing-related issues under normal use.

Warranty Coverage

Stanley 1913 soft goods products are covered against defects in materials and workmanship that exist at the time of the original purchase. Our products are created according to carefully developed designs, and this warranty applies when a product fails due to issues with the materials used or the way the product was constructed.

Covered concerns may include manufacturing defects involving components such as zippers, buckles, fabrics, stitching, seams, or overall construction. The warranty applies only when the product has been used normally and maintained according to the recommended care and use instructions provided for that product.

This warranty is valid only for products purchased directly from Stanley 1913 or through an authorized Stanley 1913 retailer. Products purchased through unauthorized sources may not qualify for warranty service.

Warranty Limitations

The warranty does not cover damage caused by events outside normal product use, including accidents, misuse, improper handling, neglect, or natural disasters such as fires or other unexpected events.

Coverage does not include normal wear and tear that naturally occurs through regular use. Examples of conditions that are generally not covered include scratches, dents, cosmetic marks, stains, fabric fading, deterioration from extended use, tears, punctures, or other changes that result from everyday wear.

The warranty also does not apply to products that have been altered, modified, abused, or used in a manner inconsistent with the product’s intended purpose. Damage caused by failure to follow care instructions or improper maintenance is not covered.

Counterfeit or imitation products are not eligible for warranty protection. Warranty coverage applies only to authentic Stanley 1913 products purchased through approved channels.

Warranty Period

Stanley 1913 provides a three-year limited warranty for eligible soft goods products. This warranty covers manufacturing defects identified within the applicable warranty period when the product meets the requirements outlined in this policy.

Warranty Requirements

To evaluate a warranty request, Stanley 1913 may require proof of purchase, product details, and information describing the issue. Customers may also be asked to provide photographs, videos, or other documentation that helps demonstrate the reported defect.

In certain situations, customers may be required to return the product for inspection. Our team will review each claim individually and determine whether the issue qualifies for warranty service.

Warranty Solutions

If a product is approved for warranty coverage, Stanley 1913 may repair or replace the item at our discretion and expense. Replacement products will generally be comparable items that are currently available from our product collection.

If an equivalent replacement product is no longer being manufactured, our team will contact the customer to discuss available options. Replacement products may not have the exact same color, finish, pattern, or appearance as the original product due to changes in availability.

When possible, replacement parts may be used to correct eligible product issues. Repairing a product with replacement components helps extend product life and supports our commitment to creating durable products.

For customized products, replacement items cannot be recreated with the original personalized artwork, screen printing, embroidery, stamping, or other custom designs. Customized details may not be transferred to replacement products.

How to Submit a Warranty Claim

Customers who need warranty assistance can submit a warranty request by contacting the Stanley 1913 support team. Please provide purchase details, product information, and a description of the issue to help us review your request.

Our team will respond with additional instructions and information about the next steps in the warranty process.

Additional Information

This warranty represents the exclusive warranty provided by Stanley 1913 for eligible soft goods products. No additional warranties or guarantees are provided beyond the terms described in this policy.

Authorized distributors, retailers, and resellers do not have the authority to modify, expand, or change the terms and conditions of this warranty.

Stanley 1913 is not responsible for indirect, incidental, or consequential damages, including costs, losses, or expenses that may result from product use or warranty claims where such limitations are permitted by applicable laws.

If you have questions about soft goods warranty coverage, claim requirements, or product support, please contact us.

Email: stanley1913@gmail.com

Phone: 1-800-692-8541

Stanley 1913 remains dedicated to supporting customers with dependable products, responsive service, and solutions that help extend the life of the products you trust.